Privacy Policy

Who we are and what this policy covers

Northstar Forklift (2021) Inc. ("Northstar Forklift", "we" or "us") respects your privacy and only collects, uses and shares personal information in ways this policy describes. We sell, rent and lease forklifts and related equipment in British Columbia.

This policy applies to personal information we collect through our website, northstarforklift.com, and when you contact us by phone, email or in person. We follow British Columbia's Personal Information Protection Act (PIPA) and, where it applies, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or contacting us, you agree to the practices described here.

Information we collect

We collect the information you choose to give us, plus some technical information when you visit our website.

Information you give us. When you fill out our contact form or request a quote, we collect:

  • your first and last name
  • your phone number and email address
  • the equipment you are interested in, and whether you want to purchase, rent or finance it
  • any comments or questions you include

We also collect the information you share when you call, email or visit us.

Information collected automatically. When you visit our website, we and our service providers collect technical information such as your IP address, browser and device type, the pages you view, the date and time of your visit, and the website or campaign that sent you to us. See "Cookies and analytics" below.

We do not sell products through our website and do not collect payment card details on it.

How we use your information

We use your personal information to respond to you and to run our business. Specifically, we use it to:

  • answer your questions and respond to your requests
  • prepare quotes and provide information on equipment sales, rentals and financing
  • follow up with you about equipment you asked about
  • keep records of our dealings with you
  • understand how our website is used and improve it
  • meet our legal and accounting obligations

We only collect, use and share your information for purposes a reasonable person would consider appropriate in the circumstances, and for the purposes we tell you about when we collect it. If we want to use your information for a new purpose, we will ask for your consent first.

Cookies and analytics

Our website uses cookies, which are small files stored on your device, to understand how visitors use the site. We use:

  • Google Analytics. Google Analytics sets cookies and collects information such as your IP address, device and browser details, and the pages you visit, so we can see how people use our website. Google processes this information for us. You can learn more at Google's privacy policy.
  • Traffic source cookies. Cookies from our website software record how you arrived at our site (for example, a search engine, another website or an ad campaign) and which pages you view during your visit.
  • Google Fonts. Our site loads fonts from Google. When your browser requests them, your IP address is sent to Google.

These cookies help us understand and improve our website. We do not use them to identify you personally.

Your choices. You can block or delete cookies in your browser settings, though some parts of the website may not work as expected. You can also stop Google Analytics from collecting data about your visits by installing Google's browser opt-out add-on.

Who we share information with

We do not sell your personal information. We share it only in these situations:

  • Service providers. Companies that help us run our business and website, such as website hosting, email, form handling and analytics providers. They may only use your information to provide services to us.
  • Financing providers. If you ask us about financing a purchase or lease, we may share the information needed to respond to your request with the financing providers involved.
  • Professional advisers. Our lawyers, accountants and other advisers, where needed.
  • Legal reasons. Where the law requires or permits us to, for example in response to a court order or to protect our rights.
  • Business changes. If our business is sold or merged, your information may be transferred to the new owner, who will use it for the purposes described in this policy.

Where your information is stored and how we protect it

We protect your personal information with reasonable security measures, including password-protected systems and restricted access to the people who need it to do their jobs. No website or system is completely secure, so we cannot guarantee the security of information you send us online.

Our service providers, including Google, may store or process information outside Canada, including in the United States. Information held in another country may be subject to that country's laws, and may be accessible to its courts and authorities. If you have questions about our service providers outside Canada, contact us using the details below.

How long we keep your information

We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires. When we no longer need it, we securely delete it or remove anything that could identify you.

Your choices and rights

You can ask us at any time to:

  • tell you what personal information we hold about you, how we use it and who we have shared it with
  • correct information that is inaccurate or incomplete
  • stop using your information, or withdraw a consent you gave us, subject to legal and contractual limits

To make a request, email us using the details below. We may need to confirm your identity first, and we will respond within 30 days.

If we send you promotional emails, we will only do so with your consent, and every message will include a way to unsubscribe.

If you are not satisfied with how we have handled your information, please contact us first so we can try to resolve it. You may also contact the Office of the Information and Privacy Commissioner for British Columbia.

Links to other websites

Our website may link to other websites, such as Noblelift Canada and our social media pages. We are not responsible for the privacy practices of those sites, so please read their privacy policies before sharing information with them.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the date below. This policy was last updated on October 26, 2026.

Contact us

For questions about this policy or your personal information, contact our Privacy Officer:

Northstar Forklift (2021) Inc., 32324 Atwater Crescent, Abbotsford, BC V2T 4L2

Phone: 604-556-6127 | Email: info@northstarforklift.ca